Privacy Policy
Your privacy matters to us. Learn how we protect your data.
Last updated: January 2025
1. Introduction
Chime Stream B.V. ("we," "our," or "us") operates the Stravix website and application (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information and preferences
- Content you create using our AI tools
- Communications with our support team
- Payment information (processed securely by third-party providers)
2.2 Information We Automatically Collect
- Usage data and analytics
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
- Log files and error reports
3. How We Use Your Information
We use the collected information for various purposes:
To provide and maintain our Service
To improve and personalize your experience
To process payments and manage your account
To send you updates, newsletters, and promotional materials
To provide customer support
To detect, prevent, and address technical issues
To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the following rights:
8. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through our cookie settings. For detailed information about our use of cookies, please see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: